Troubleshooting

Billing and Upgrade Issue Resolution

Written by
ScreenApp Team
Updated on
February 11, 2024
Contributors

Why This Happens

  • Payment Processing Errors: Ensure your payment information is accurate and up-to-date.
  • Subscription Status: Verify the status of your subscription. It might be expired or canceled.
  • Technical Glitches: Temporary issues with ScreenApp.io's payment system or server could be causing the problem.

How to Resolve It

  1. Check Payment Information: Review your payment details and ensure they are correct.
  2. Contact Payment Provider: If you've recently changed your payment method, contact your bank or credit card company to verify the changes have been processed.
  3. Review Subscription Status: Log in to your ScreenApp.io account and check your subscription status. Ensure it's active and not expired.
  4. Contact ScreenApp.io Support: Provide detailed information about the billing or upgrade issue you're facing. ScreenApp.io's support team can investigate and assist you further.

Additional Tips

  • Allow Processing Time: Payment changes or upgrades might take some time to process.
  • Check for Temporary Server Issues: ScreenApp.io might be experiencing temporary technical difficulties. Try again later.
  • Review ScreenApp.io's Billing Policy: Familiarize yourself with ScreenApp.io's billing policies and refund procedures.