Account and Billing

Cancel your subscription

Stop subscription renewal and check the date your paid access ends.

Cancel a web subscription

  1. Sign in to the account that pays for the subscription.
  2. Open Settings > Billing.
  3. Select Cancel and complete the confirmation shown in the app.
  4. Check that Billing shows cancellation and the date paid access ends.

Cancellation stops renewal. Paid access continues until the end of the current subscription period. If you change your mind before it ends, use the resume control in Billing.

Cancelling a subscription does not delete your account or recordings. After paid access ends, the account’s free allowances apply. See usage and limits.

Bought through an app store

Use the subscription controls of the store that billed you. A web billing screen does not establish whether an Apple or Google subscription has been cancelled. Check the store confirmation and renewal date.

Cannot find the subscription

Check the email on your receipt and the account currently signed in. Contact support@screenapp.io with the receipt reference if they differ or the cancellation control fails.

For a refund request, see billing issues.