How-to Guide

How to Cancel my subscription

Written by
Andre Smith
Updated on
February 6, 2024
Contributors

We understand that circumstances may change, and you might need to cancel your ScreenApp subscription. While we're sad to see you go, we want to make the cancellation process as smooth as possible for you. Here's a step-by-step guide on how to cancel your subscription:

Step 1: Access the Cancellation Form To cancel your ScreenApp subscription, simply access the "billing tab" under your "settings"

Step 2: Provide Your Details On the cancellation form, you'll be asked to provide some basic information to identify your account. This may include your name, email address, and subscription details. This information is crucial to ensure that your subscription is accurately located and canceled.

Step 3: Submit Your Cancellation Request After entering the required details, simply hit the "Submit" button. Your cancellation request will be processed.

Important Note: Timing is Key We want to remind you to initiate the cancellation process before your next renewal date. Our subscription service operates on an automatic renewal basis, and unfortunately, we are unable to provide refunds for cancellations made after the renewal has taken place. We highly recommend canceling your subscription at least a few days before the renewal date to ensure a smooth cancellation process.

Your Feedback Matters We genuinely value your feedback and would like to know if there's anything specific that led you to cancel your subscription. Your insights will help us improve our service in the future. While canceling is an option, we're always here to listen and assist if you encounter any issues or have any concerns that might be causing you to reconsider.

You may also want to refer to our cancellation policy for full information

Thank you for being a part of the ScreenApp community. We hope to have the opportunity to serve you again in the future. If you have any questions or need assistance with the cancellation process, please don't hesitate to reach out to our customer support team at support@screenapp.com.