Prepare the source
Use an authorized support recording or record a reproduction in a demo environment. Show the starting state, action and actual result. Remove credentials and unrelated customer information before sharing.
If the customer describes an issue you cannot reproduce, keep that distinction in the notes.
Try this prompt
Open or attach the recording in Ask AI, then adapt this example to your task:
Create a support handoff from this recording. Include the reported problem, observed behavior, steps tried and unresolved questions. Separate customer statements from reproduced results. Include timestamps where available.
Check the result
Run the reproduction steps and check the error text against the picture. Do not convert a suggested workaround into a confirmed fix. Add the ticket identifier in your support system so follow-up stays attached to the case.
Share only the recording and document the receiving team needs. A generated handoff does not itself create or update a support ticket.