We want every page on screenapp.io to be correct. When something is wrong, we fix it and, for real factual errors, we say so on the page.
Related policies: Editorial Policy and AI Use Policy.
How to report an error
You can report an error in two ways:
- Email support@screenapp.io.
- Use the Report a correction link in the credits box on an article. It opens the errata and corrections section of our accuracy page.
Tell us the page URL, the sentence that is wrong, and what you think is correct. A link to a public source helps us check it faster. Please do not send private recordings, transcripts or meeting contents in a correction report.
Who reviews a report
Kelum Sampath, SEO Specialist and Tech Writer, reviews reported errors in our content. When the report is about ScreenApp itself, such as a plan limit, a price or what the product can do, the fact is confirmed by Andre Dean Smith, Co-Founder and CEO. Technical questions can go to one of our engineers. You can read about each person on our author pages.
How we check a correction
We check the claim against its primary source. For another company’s product, that means its pricing page, documentation or release notes. For ScreenApp, it means our own product, data and published evidence, such as the accuracy page.
If the report is right, we change the page. If the source supports what we wrote, we leave it as it is. If we cannot confirm either version, we remove the claim or say clearly that it is unverified.
When we add a correction note
Substantive factual errors. When we correct a fact that could change what a reader understands or decides, we add a visible note at the top of the article or next to the corrected claim:
“Correction, [date]: We previously stated X. The correct information is Y.”
Material errors are never silently changed. A wrong price, limit, feature, security claim or test result gets a correction note.
Minor fixes are not noted. We fix typos, broken links, formatting and wording that does not change the meaning without adding a note.
Corrections to ScreenApp’s own benchmark figures are also listed in the corrections log on the accuracy page.
Dates after a correction
A correction does not by itself make a page “updated”. The site only accepts a new updated date when a large share of the page changes (at least 100 words and 10% of the text). A small correction keeps the old date and relies on the correction note instead.
Previous versions
The site’s content is version controlled, so every earlier version of a page is kept internally. If you need to see what a page said before a correction, email support@screenapp.io and we can provide the earlier text.