ScreenApp Pty Ltd (ABN 71 665 460 024) (“ScreenApp”, “we”, “our” or “us”) is the data controller responsible for your personal information under this Privacy Policy.

When you use ScreenApp services, you trust us with your information. We understand this responsibility and work to protect your information while giving you control. This Privacy Policy explains:

What information we collect
Why we collect it
How you can update, manage, export, and delete your information This policy applies to all users of our services, including our iOS app.

Keeping Your Information Secure

Security Measures

Current security controls and assurance documentation are available in the Trust Center. We protect your information by:

Encrypting data while in transit
Reviewing collection, storage, and processing practices to prevent unauthorized access
Restricting access to personal information to employees, contractors, and agents who need it to process it. These individuals are subject to strict confidentiality obligations.

What Data We Collect

We collect the following types of personal data:

Questions, queries, or feedback you leave, including your email address if you contact us
Your email address and subscription preferences when you sign up for email alerts
How you use our emails (e.g., whether you open them and which links you click)
Your IP address and details of the browser version you used
Information on how you use the site through cookies and tracking technologies
Data related to in-app purchases via Apple’s payment system
Your account details: name, email address, profile picture and how you sign in
Recordings, audio and video you capture, upload or import, and links you ask us to import
Content we create from them for you: transcripts, summaries, notes, chapters, translations and AI chat messages
Calendar events and meeting links, if you connect a calendar so the meeting bot can join your calls

Why We Need Your Data

We collect data to:

Ensure the site and app meet user needs
Improve site and app functionality, including search features
Gather feedback to improve our services
Respond to feedback if requested
Send email alerts to users who request them
Allow access to services and transactions
Provide relevant local service information
Monitor site usage to identify security threats

What We Do with Your Data and Who Has Access

ScreenApp does not sell customer data or use customer content to train AI models. Vetted subprocessors process data as required to provide the service. The current processor list is under Subprocessors below. We do not otherwise share user data with third parties, including government entities, except when required by law through a valid legal process, such as a court order.

Handling of Recordings

Cloud Recordings

Data recorded and backed up in the cloud is stored securely within your account.
Third-party processing is limited to service provision and other purposes described in this policy. The current processor list is under Subprocessors below. We do not sell your data or share it for advertising.

AI Training

ScreenApp does not use your recordings or content to train AI models. Our third-party AI providers process your data only to deliver the requested service and are not authorized to use it for model training.

Third-Party AI Services

ScreenApp uses third-party AI services to provide transcription, summarization, chapter generation, speaker identification, translation, and conversational AI (“Ask AI”). Your data is sent to these providers solely to deliver the requested features. We do not authorize any provider to use your data for model training.

The Subprocessors section lists these providers. The Accuracy and Methodology page explains transcription processing and its limitations. Provider and model routing can differ by operation; an AI chat provider is not necessarily the provider processing a recording’s audio.

Subprocessors

These companies process customer data on our behalf to run ScreenApp. Each processes it only to provide the service. Transcription and AI requests can go to different providers from this list depending on the task, the language and provider availability, and a provider handling an AI chat is not necessarily the one that transcribed the recording.

Subprocessor	What it does for ScreenApp	Data it processes
Google Cloud	Hosts the application and stores recordings and files	All customer data
Cloudflare	Stores recordings, delivers the site and blocks automated abuse	Recordings, files and request data
MongoDB Atlas	Application database	Account data, file details, transcripts and chat history
xAI	Speech to text	Audio
Groq	Speech to text, including live transcription and the free online tools	Audio
Mistral AI	Speech to text	Audio
Modulate	Speech to text	Audio
Google (Gemini)	Speech to text, speaker names, and video and audio analysis	Audio, video frames and transcripts
OpenAI	Summaries, titles, templates and AI chat	Transcripts, notes and chat messages
Brave Search	Web search, when you ask AI chat to search the web	Search queries
Webshare	Network proxy used when importing media from a link	Imported links and media in transit
Stripe	Web payments and subscriptions	Billing details
RevenueCat	App Store and Google Play subscription status	Purchase and subscription records
PostHog	Product analytics	Usage events
Sentry	Error monitoring, including sampled session replay	Error reports and session data
Microsoft Clarity	Session replay and heatmaps on the web app and website	Usage and interaction data

If you connect Google, Microsoft or Zoom, or sign in with Google, Apple or Facebook, that provider receives the data needed for the connection you chose. Our data region is the United States. Contact support@screenapp.io to ask about a specific provider.

Data Storage and Transfers

We store your data securely and comply with data protection laws when transferring information.

Where Your Data is Processed and Stored

Processing locations depend on the service and processor involved. See Subprocessors for who processes data and where, or contact us about a specific requirement.
Google Analytics data may be transferred to Google servers.
We take reasonable steps to ensure compliance with the Australian Privacy Principles by:
Requiring overseas recipients to handle information according to Australian privacy laws.
Regularly assessing overseas data protection practices.
Implementing technical and organizational measures to protect data transfers.

In-App Purchases

Payment transactions in the iOS app are processed using Apple’s in-app purchase system.

External Payment Providers

Web subscription payments use Stripe. Store purchases are processed by the store identified on the receipt.
ScreenApp does not store card information on our servers at any point.
For an unexpected charge, contact the payment provider on the receipt and ScreenApp support.

Data Retention and Deletion

How Long We Keep Your Data

We retain personal data only for as long as:

It is needed for the purposes outlined in this policy.
Required by law.

Account and Data Deletion

Users can request account deletion by contacting support from the account email address. We verify the account holder before processing the request. Upon request:

We confirm the scope and processing status of the deletion request with the account holder.
Some data may be retained where legally required or necessary for legitimate business purposes.
Users can request details of retained data by contacting our support team.

Children’s Privacy Protection

ScreenApp is not intended for children under 13.

We do not knowingly collect personal data from children under 13.
If we become aware of any such data collection, we will take immediate action to delete the data.
Parents can request data deletion by contacting our support team.

How We Protect Your Data

We implement the following measures to secure your data:

AES-256 encryption at rest and data encrypted in transit
Systems to prevent unauthorized access or disclosure
Ensuring third-party service providers maintain high security standards

Your Rights as a Data Subject

Under applicable data protection laws, you have the following rights regarding your personal information:

Access Rights

Right to Access: Request a copy of the personal information we hold about you
Right to Portability: Request your data in a machine-readable format to transfer to another service

Control Rights

Right to Rectification: Request corrections to inaccurate or incomplete personal information
Right to Erasure: Request deletion of your personal information (subject to legal retention requirements)
Right to Restrict Processing: Request we limit how we process your personal information
Right to Object: Object to certain types of processing, including direct marketing

How to Exercise Your Rights

To exercise any of these rights:

Contact our support team
Clearly specify which right(s) you wish to exercise
Provide sufficient information to verify your identity
We will respond to requests within 30 days
No charges apply for making such requests
If we refuse your request, we will provide written reasons and available complaint mechanisms

Where we process your data based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Cookies on ScreenApp

Cookies are files saved on your phone, tablet, or computer when you visit a website. We use cookies to store information about your platform usage.

Users can manage cookie preferences in their browser settings.

Cookies That Measure Website Use

We use Google Analytics to understand how users interact with our platform. Google Analytics stores anonymized data, such as:

How you reached the site
The pages you visit and how long you stay
What you click on while visiting

Cookies That Help with Communications and Marketing

Third-party cookies may track interactions with embedded videos and promotional content.
Users can disable marketing tracking via their device settings.

Cookies That Remember Your Settings

These cookies store your preferences to personalize your experience. Essential cookies must remain enabled.

Contact Us or Make a Complaint

Contact our Privacy Team if you:

Have a question about this privacy notice
Believe your personal data has been misused or mishandled

Our Commitment to Privacy Protection

We take our privacy obligations seriously. If a data breach occurs that is likely to result in serious harm, we will:

Notify affected individuals promptly
Provide recommendations on steps they should take
Work with relevant authorities as required by law

Privacy Team Contact

Data controller: ScreenApp Pty Ltd (ABN 71 665 460 024), New South Wales, Australia

Email: support@screenapp.io

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