Before requesting deletion
Save any files you need and check which content belongs to a team. Account deletion and subscription cancellation are separate requests. Cancel a renewing subscription with the provider that billed you.
Submit a request
Email support@screenapp.io from the address on your account. State that you want to delete the account and identify any team involved. Support must verify the account holder before processing the request.
A message sent to a chatbot is not confirmation that deletion has completed. Ask for confirmation of the request, its scope and completion.
Data and shared content
Explain whether you need a data export before deletion. Team-owned content and records that must be retained may need separate handling. The Privacy Policy explains retention and your rights.
To remove an individual recording instead, see delete recordings.