Find the payment record
Open Settings > Billing and compare it with your receipt. Check the account email, billing period, payment date and invoice status. For web invoices, see payment history.
A pending card authorisation and a settled charge are different records. If two charges appear, record both references and ask support to investigate rather than assuming the cause.
A payment failed
Follow the payment message shown in the app. Update the payment method or complete the bank’s authentication if requested. Avoid repeatedly submitting a new purchase while the original payment is unresolved.
Request help or a refund
Email support@screenapp.io with:
- The email on the account and receipt.
- The invoice or transaction reference, date and amount.
- The exact error or a screenshot with sensitive details hidden.
- What you expected to happen.
Do not send a full card number or security code. Store purchases should be checked through the store that billed you. Support must review refund requests; sending a request does not confirm a refund.
To stop future renewal, cancel your subscription.