Account and Billing

Cancellation and renewal

How cancellation affects renewal, paid access and account data.

Subscription renewal

Your checkout and billing record state the billing period and renewal amount. Web subscriptions can be billed monthly or annually. Billing is not calculated from the number of minutes you use ScreenApp.

Stopping renewal

Follow cancel your subscription. Check the cancellation confirmation and access end date. Deleting the app or stopping use does not cancel a subscription.

Store purchases are managed through the store that billed you.

After cancellation

Paid access continues until the current subscription period ends. Cancelling does not itself delete recordings. The free account’s limits apply after paid access ends; check usage and limits.

Refund Policy

Payments made for monthly or yearly subscriptions are generally non-refundable. This policy is designed considering the nature of our digital services and the availability of a free plan that allows users to evaluate our services without risk.

Refunds will not be issued for the following reasons:

  • Deciding you no longer need the service after purchase.
  • Purchasing a subscription but not using the service.
  • Price changes following your purchase.
  • Accidental purchases.
  • The service not meeting your expectations or preferences.
  • Discovering an alternative service you prefer.
  • Slow upload or download speeds, which are influenced by your internet connection and ISP performance.
  • Video editing taking longer than expected due to high-definition videos requiring re-encoding.
  • Intermittent technical problems, as we work diligently to resolve issues promptly.
  • Forgetting to cancel your subscription or failing to seek cancellation help from our support team before the renewal date.

Requesting a Refund

Under circumstances not listed above, you may request a refund by contacting support@screenapp.io with the account email, receipt reference and reason for the request. These requests will be reviewed by our billing team. For store purchases, follow the store’s refund process. Do not send full card details.

This guide explains the cancellation workflow. Contractual terms are in the Terms and Conditions.