Get an AI Summary of a Call Recording
Call summary AI turns a phone call recording into a transcript and AI notes. Record the call on speaker with the ScreenApp mobile app, or upload a recording you already have from your phone’s call recorder or another app, and it identifies the topics, action items, and decisions without you re-listening to the whole call.
13,704 calls were summarized on ScreenApp in the last 90 days, across sales, support, and client conversations. Reading the summary instead of the recording turns a ten-minute call into a thirty-second read.
What you get with every call:
- A transcript with speaker identification and timestamps, in 100+ languages
- AI notes: a summary plus action items with an owner and deadline, and decisions listed separately
- search across recordings by name or transcript
- AI chat with any recording, so you can ask a follow-up question about what was said
- Export as PDF, DOCX, TXT, SRT and VTT
- Free plan: 2 transcriptions of recordings up to 45 minutes each, with AI chat on it
Recordings are stored in your account and open on any device where you sign in. For any other kind of audio, the general-purpose AI audio summarizer works the same way.
How to Summarize a Call
- Record or upload: Put the call on speaker and record it with the ScreenApp mobile app, or upload an existing recording from your phone’s call recorder, a VoIP system’s export, or another app. ScreenApp does not connect to a phone dialer or record a call directly off the line.
- AI processes the recording: The audio is transcribed and the AI notes list the topics, action items, and decisions from the call.
- Review and share: Read the summary, search the transcript for a name or a term, or ask AI a question about the call. Share the summary with your team.
Accuracy depends on the recording. Holding the phone close to the speaker with the call on loudspeaker, in a quiet room, gives a cleaner transcript than a noisy office or a call played through a laptop’s speaker from across the room. See how we measure accuracy.
AI Call Summary vs Other Apps
| Feature | ScreenApp | Otter.ai | Fireflies | Fathom |
|---|---|---|---|---|
| Free plan | 2 transcriptions, up to 45 min each | 300 min/month, 30 min per conversation | 400 min storage per seat, 20 AI credits/month | Unlimited recordings and transcriptions |
| AI call summary | Included | Pro plan, $8.33/month billed annually, or $16.99 monthly | Included, uses AI credits | Included on free plan |
| Languages | 100+ | 6 | 100+ | Not stated |
| Paid plan | $19/month annual | $8.33/month annual | $19/month annual | $16/month annual |
Sources, checked 2026-09-23: screenapp.io/accuracy#languages, ScreenApp pricing, otter.ai/pricing, Fireflies pricing, guide.fireflies.ai/articles/4027724828-learn-about-the-fireflies-free-plan, fathom.ai/pricing
- vs Otter.ai: Otter’s free plan caps you at 300 minutes a month and 30 minutes per conversation, and Pro is $8.33 a month billed annually, or $16.99 monthly. Otter transcribes 6 languages; ScreenApp transcribes 100+.
- vs Fireflies: Fireflies’ free plan gives you 400 minutes of storage per seat, shared between meeting recordings, uploads, and dialer calls, plus 20 AI credits a month for summaries. ScreenApp’s free plan includes 2 transcriptions of recordings up to 45 minutes each with AI notes included, no separate credit pool to run out of.
- vs Fathom: Fathom advertises unlimited recordings and transcriptions with instant AI call summaries on its free plan, but it joins video calls as a bot. It does not capture a phone call either, so a recording still has to come from your phone or another app before Fathom or ScreenApp can summarize it.
Who Uses Call Summary AI
Sales teams review pricing discussions, objections, and next steps after a call instead of taking notes during it, then paste the action items into their CRM.
Customer service teams read a summary of a support call to see what the customer asked for and what was promised, without listening back to the recording.
Executives and managers get a summary of a call they could not join, with the decisions and follow-ups listed, instead of asking someone to recap it.
Legal and compliance teams keep a searchable transcript and summary of a call for reference, alongside whatever recording and consent process their organization already requires.
Recruiters summarize a screening call to pull out the candidate’s answers and availability without replaying the recording.
