How-to Guide

How to Recover Lost Screen Recordings

Written by
Andre Smith
Updated on
February 6, 2024

This guide is designed to help you recover ScreenApp screen recording files that you're unable to download or that are missing from your video library. This can be helpful in situations where:

  • The recording process was interrupted or encountered an error during processing.
  • You accidentally closed the browser window before the download completed.

Important Caveats

  • This method will not work for files that were already successfully added to your library before being deleted.
  • If you clear your browser cache, any recoverable files will be lost.
  • Recordings made in incognito windows cannot be recovered through this process.
  • To recover files successfully, you must use the same browser, device, and account where the recording was made.
  • This recovery option is only available for registered ScreenApp customers who were signed in at the time of recording.

Recovery Steps

  1. Sign in to your ScreenApp account. Make sure you are using the same account and device where the recording was made.
  2. Navigate to the "Settings" page. The location of this page may vary slightly depending on your ScreenApp version, but it is typically accessible through a gear icon or similar menu option.
  3. Click on the "Recover" tab. This tab may also be titled "Lost Recordings" or something similar.
  4. Review the listed recordings. If any recoverable files are found, they will be displayed here.
  5. Select the recording you want to recover. Click on the checkbox or recovery icon next to the desired video.
  6. Click the "Recover" button. This will initiate the recovery process. The recovered file will be downloaded to your device's default download location.

Additional Tips

  • If you encounter any issues during the recovery process, contact ScreenApp support for assistance.
  • Consider regularly backing up your ScreenApp recordings to external storage or cloud services to prevent data loss.
  • ScreenApp recommends keeping your browser cache enabled to maximize the chances of successful recovery.