Keep the original device and browser profile
An unfinished recording can have chunks saved locally that have not reached the server. In the current browser recorder, these chunks are stored in IndexedDB. Clearing site data can remove them.
Do not clear ScreenApp data, use a cleaning utility, remove the app or switch browser profiles while checking recovery.
Check for a pending recording
- Restore the internet connection on the device used to record.
- If ScreenApp is still open, leave it open while saving or upload retries run.
- If it closed, reopen ScreenApp in the same browser profile or app installation.
- Check the pending/restoring status and allow recovery to finish.
- Open the saved recording and verify playback before deleting local data.
Recovery depends on the bytes still available on that device. It cannot reconstruct audio or video that was never captured, or local data that has already been erased.
A recording is saved but not visible
Check the account and personal or team space. See missing library recordings.
For an unresolved pending recording, contact support with the recording time, device, browser profile and status shown. Do not reset the app while support is investigating.