Customer Feedback Analysis

Get actionable customer feedback with ScreenApp, the video tool for customer feedback analysis.

  • Record and analyze customer feedback in video.
  • Transcribe videos to identify key insights.
  • Search and summarize customer feedback effortlessly.
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Customer Feedback AnalysisCustomer Feedback Analysis

Trusted by over 300,000 Users

Brands that use ScreenApp, including Nike, Deloitte, Tesla and Foodpanda
Brands that use ScreenApp, including Nike, Deloitte, Tesla and Foodpanda
Brands that use ScreenApp, including Nike, Deloitte, Tesla and Foodpanda

Benefits of Customer Feedback Analysis

ScreenApp's Customer Feedback Analysis feature helps you:

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Who is Customer Feedback Analysis perfect for?

Record and analyze customer support calls: Identify common customer support issues and areas for improvement by recording and analyzing customer support calls with ScreenApp.

Analyze product reviews and feedback: Gain insights into customer satisfaction with your products and services by recording and analyzing product reviews and feedback videos.

Analyze user testing sessions: Identify usability issues and areas for improvement by recording and analyzing user testing sessions with ScreenApp.

Improve customer onboarding: Create video tutorials and other customer onboarding materials that address common customer questions and concerns. Record and analyze customer feedback on your onboarding materials to ensure they are effective.

Collect and analyze customer feedback for product development: Gather customer feedback on new product ideas and existing products to inform product development decisions.

Analyze customer feedback for marketing campaigns: Understand how customers perceive your marketing campaigns and identify areas for improvement by recording and analyzing customer feedback.

Improve customer satisfaction: Use ScreenApp to collect and analyze customer feedback on a regular basis to identify areas where you can improve customer satisfaction.

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Video library on Screen App of Screen recordings, zoom meetings and presentation

How to use Customer Feedback Analysis

  1. Import your customer feedback videos. ScreenApp supports a variety of video formats, including MP4, MKV, and WebM. You can upload your videos directly to ScreenApp or record them using the built-in screen recorder.
  2. Transcribe your videos. ScreenApp automatically transcribes your videos into text, which makes it easier to search and analyze your customer feedback. You can also review and edit the transcripts manually.
  3. Identify key insights. ScreenApp's advanced analytics engine automatically extracts key insights from your customer feedback videos, such as sentiment, topics, and keywords. You can also create your own custom insights by searching and filtering your transcripts.
  4. Generate reports and visualizations. ScreenApp provides a variety of reports and visualizations that you can use to share your customer feedback insights with your team and stakeholders. You can also export your insights to CSV or Excel files for further analysis.
  5. Take action. Use the insights from your customer feedback analysis to improve your products, services, and customer support. ScreenApp can help you identify areas for improvement and track your progress over time.

Frequently asked Questions about Customer Feedback Analysis

How easy is it to collect video feedback with ScreenApp?

ScreenApp makes it incredibly easy to collect video feedback from your customers. Simply share a link with your customers, and they can record their feedback using any device with a camera and microphone. Customers can also upload existing videos to ScreenApp.

How quickly can ScreenApp transcribe and extract insights from video feedback?

ScreenApp transcribes and extracts insights from video feedback instantly. As soon as a customer submits their feedback, you will receive a transcript and a summary of the key insights. This means that you can start taking action on customer feedback immediately.

What kind of insights can ScreenApp extract from video feedback?

ScreenApp can extract a wide range of insights from video feedback, including:

  • Sentiment analysis: ScreenApp can identify the overall sentiment of customer feedback, as well as the sentiment towards specific aspects of your product or service.
  • Topic extraction: ScreenApp can identify the key topics that are discussed in customer feedback.
  • Keyword identification: ScreenApp can identify the most frequently used keywords in customer feedback.
  • Customer pain points: ScreenApp can help you identify areas where customers are experiencing pain points or dissatisfaction.
  • Customer preferences: ScreenApp can help you understand customer preferences and expectations.

How can I use ScreenApp to improve my customer satisfaction?

ScreenApp can help you improve customer satisfaction by enabling you to:

  • Identify customer pain points and address them proactively.
  • Understand customer preferences and expectations, and make changes to your product or service accordingly.
  • Personalize the customer experience by providing targeted support and solutions.
  • Measure customer satisfaction over time and track your progress.

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Our customers love us

Easily record, review and get valuable Insights with ScreenApp AI functionality.

With the ability to easily record and review work calls, ScreenApp has helped me and my team create a central repository of information that can be accessed anytime. This has made it easier for us to collaborate, share ideas, and make informed decisions based on the insights gained from our conversations. Also, the AI functionality is simply amazing. I am consistently impressed with how quickly and accurately Screen's AI can extract information and insights from the videos. I really like the prompt suggestions that the AI shows me when I click that magic button.

Wilson

Wilson L

Founder of Wisezer

Lightyears Ahead of Loom

ScreenApp is an impressive video capture and AI software that I highly recommend to anyone looking for an easy-to-use solution for creating rich and informative videos. The software's intuitive interface makes it easy to get started and to produce a video library that can be shared with others. One of the standout features of ScreenApp is its ease of use. The software is incredibly user-friendly, with a simple and intuitive interface that allows you to quickly and easily capture your screen, edit your videos, and share your content with others. I especially love the transcriptions and ChatGpt functionality, as it makes viewing my colleagues' videos a breeze.

Aaron

Aaron D

CEO of Kidly

Revolutionizing Communication

Efficient communication is key. Before ScreenApp, we faced challenges in speed and clarity. But now, with its seamless screen recording and vital transcription service, we've bridged language barriers and streamlined our Knowledge Hub creation process. ScreenApp isn’t just a tool—it’s an integral part of our growth journey.

Liam

Liam N

Founder of Project Alfred

Elevating Our Educational Experience

ScreenApp has truly transformed our teaching approach. After an extensive search for the perfect screen video recording software for our video tutorials, we discovered Screenapp. Its ability to record high-quality videos directly from our computer screen has enhanced our lessons' effectiveness. Our students benefit immensely, being able to download or stream these videos online. We are deeply grateful to the Screenapp team for their exceptional product and their commendable support to educational institutions like ours.

Kingsley

Kingsley C

Founder of YAT Technology

My Game-Changer for Efficient Mentoring

I have been using ScreenApp for over 5 months now and it has been the biggest time saver for me. As a mentor and advisor, I spend a handful of hours every week speaking with students and mentees. ScreenApp records and automatically helps me summarize all the videos. The best part is that I can follow up with questions and their AI will give me the answers in seconds. I generally ask ‘What were the actionable takeaways?’ and it will accurately pull through the items and present them in an organised message.

Kingsley

Mizko

Founder of Designership

A Great Recording System

Our overall experience with ScreenApp has been nothing but pleasant! Their support is terrific, and Screenapp solves our need for a cloud-based solution for recording and storing videos.
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Our favorite part about ScreenApp is how easy it is to create and share videos. We have a decently sized team and everyone is able to utilize ScreenApp to record their content with a single link, which is one of the best features.

Logan E

IT Specialist

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