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If you're using ScreenApp and receive a message regarding the need to clear storage space, it generally means that your browser cache is full. This may cause some performance issues, or prevent you from saving new screen recordings. In order to resolve this issue, you'll need to clear the specific cache related to ScreenApp. Here's a step-by-step guide on how to do that for users on the Google Chrome browser.
Please Note: Before proceeding with the following steps, make sure that all your screen recordings are backed up to cloud sync, and you have no recordings in the recover section, as this process will permanently delete them from your local storage.
Clearing Storage Space in Google Chrome
- Open Google Chrome: Ensure that you're using the latest version of Chrome for optimal performance.
- Navigate to the Content Settings: In the address bar, paste the following link and press Enter:
chrome://settings/content/all?searchSubpage=screenapp&search=site+settings - Locate ScreenApp in the List: Once on the settings page, you should see ScreenApp listed among the various sites and services storing data on your browser.
- Click the Trash Button: Next to the ScreenApp entry, click the Trash button (or a button with a similar icon). This action will clear the cache specific to ScreenApp, including any temporary files and data.
- Confirm the Deletion: If prompted, confirm that you want to proceed with the deletion.
- Restart Your Browser: For the changes to take effect, close all Chrome windows and restart the browser.
- Verify the Storage Space: Try using ScreenApp again to confirm that the storage space issue has been resolved.
Additional Tips
- If you're using a browser other than Chrome, the steps may vary. Please consult your browser's help documentation for specific instructions.
- Regularly backing up your recordings to the cloud ensures that you never lose any essential data, even when performing actions like clearing the cache.
Need Further Assistance?
If you encounter any issues or need further assistance, please don't hesitate to reach out to our support team through our official website or contact us at support@screenapp.io. Our team is always ready to help you with any queries related to ScreenApp.
Happy recording with ScreenApp!
