Ask the owner to check access
Open the recording’s Share control and check:
- The invited person or team.
- The role assigned to that invitation.
- Whether general access is restricted or available to anyone with the link.
- Whether a separate public page is published.
Copy the current link from the app. Do not assume an old downloaded-file URL is a permanent share link.
Check the recipient’s account
For a restricted link, the recipient should sign in with the invited account. Team membership and folder restrictions can affect which content appears in the library.
If the source was deleted or unpublished, the old link may no longer work. An upgrade does not restore a deleted file or grant another person’s permission.
Still unable to open it
Send the exact error and link privately to support. Avoid changing confidential content to Anyone with the link merely to troubleshoot access.