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Contributors
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ScreenApp Team
ScreenApp watches the videos; so you don't have to
Why This Happens
- Invalid or Broken Links: The generated links might be incorrect or have expired.
- Privacy Settings: Your privacy settings might be preventing others from accessing the recording.
- Technical Glitches: Temporary issues with ScreenApp.io's servers or your device could be causing the problem.
How to Resolve It
- Verify Link Correctness: Double-check the link you're sharing to ensure it's accurate and free of typos.
- Check Privacy Settings: Review your ScreenApp.io account settings to verify that the recording is set to be publicly accessible.
- Try Generating a New Link: If the original link is not working, try generating a new link for the recording.
- Test with a Different Device or Browser: Access the link from a different device or browser to rule out compatibility issues.
- Contact Support: If the issue persists, reach out to ScreenApp.io's support team for assistance. They can help you troubleshoot the problem and provide specific solutions.
Additional Tips
- Check for Temporary Server Issues: ScreenApp.io might be experiencing temporary technical difficulties. Try sharing the link again later.
- Consider Using a Different Sharing Method: If link sharing is not working, explore other options like downloading the recording and sharing it directly.
