Troubleshooting Online Meeting Recording Issues

Why This Happens

• Audio/Video Synchronization Issues: The audio and video might not be synchronized correctly.
• Missing Participants: Not all participants' audio or video might be captured.
• Low-Quality Recordings: The recorded video or audio might be of poor quality.
• Technical Glitches: Temporary issues with ScreenApp.io or your device could be causing problems.

How to Resolve It

1. Check Audio and Video Settings: Ensure your microphone and camera are selected correctly in ScreenApp.io's settings. Adjust volume and camera settings as needed.
2. Verify Internet Connection: A strong and stable internet connection is crucial for smooth recordings.
3. Test with Other Participants: Try recording a meeting with different participants to isolate the issue.
4. Update ScreenApp.io and Browser: Ensure you're using the latest versions of ScreenApp.io and your web browser.
5. Contact Support: If the issue persists, reach out to ScreenApp.io's support team for assistance.

Additional Tips

• Optimize Recording Settings: Adjust recording resolution and frame rate to balance quality and file size.
• Minimize Background Noise: Ensure a quiet environment for recording to improve audio quality.
• Check for Temporary Server Issues: ScreenApp.io might be experiencing temporary technical difficulties. Try recording again later.

‍