Check whether upload has finished
After capture stops, ScreenApp still needs to finish saving and processing the recording. A pending upload needs the original device and its local recording data.
Keep the app open, restore the connection and check the status message. Do not repeatedly start another copy of the upload, clear site data or reinstall the app.
If the app closed
Reopen it on the same device and browser profile. Follow recording recovery so pending chunks can be restored.
Upload is complete, but processing fails
Use a retry control if the app presents one. If the error remains, note the recording identifier, status, time and exact error, then contact support.
A transcript can still be processing after the recording becomes playable. Use transcription troubleshooting when playback works but text is missing.