Troubleshooting

Troubleshooting Long Video Uploads

Written by
ScreenApp Team
Updated on
February 11, 2024
Contributors

Why This Happens

  • File Size Limitations: ScreenApp.io might have limitations on the maximum file size you can upload.
  • Internet Connection Issues: A weak or unstable internet connection can disrupt the upload process.
  • Technical Glitches: Temporary issues with ScreenApp.io's servers or your device might be causing the problem.

How to Resolve It

  1. Check File Size Limits: Review ScreenApp.io's terms of service or pricing information to determine the maximum file size allowed.
  2. Compress the Video: If your video exceeds the file size limit, consider using a video compression tool to reduce its size without significantly compromising quality.
  3. Verify Internet Connection: Ensure you have a stable and reliable internet connection. Try using a wired connection if possible.
  4. Try Uploading Later: If you're experiencing temporary server issues, try uploading the video again at a different time.
  5. Divide the Video: For extremely long videos, consider dividing them into smaller segments before uploading.
  6. Contact ScreenApp.io Support: If none of the above solutions work, reach out to ScreenApp.io's support team for assistance.

Additional Tips

  • Optimize Video Settings: Before recording, adjust your settings to reduce file size without sacrificing quality.
  • Check for Temporary Server Issues: ScreenApp.io might be experiencing temporary technical difficulties.
  • Consider Upgrading Your Plan: If you frequently upload large videos, consider upgrading to a plan with higher storage limits or faster upload speeds.

Follow these troubleshooting steps and say goodbye to upload hassles! You'll be able to seamlessly upload even your longest videos to ScreenApp.io.