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Troubleshooting

Fix common issues with recording, transcription, audio, playback, and uploads. Get your ScreenApp working smoothly again.

28 articles in this collection

Getting Started How-to Guides Billing & Subscriptions Troubleshooting FAQ Legal & Policies Integrations Features & Recording General

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Account Creation Problems

Learn how to create an account

Resolving Billing Issues

Learn how to resolve billing issues

Adding People to Folders

Learn how to add people to folders

Fixing Broken URLs for Uploads

Learn how to fix broken URLs for uploads

Solving No Audio Detected in Video Issues

Learn how to solve no audio detected in video

Learn how to troubleshoot general errors

Resolving Menu Item Display Issues

Learn how to resolve menu item display issues

Solving Upload Problems

Learn how to solve upload problems

Download Problems

Learn how to troubleshoot download problems

Fixing Issues with Link Sharing

Learn how to fix issues with link sharing

Online Meeting Recording Issues

Learn how to troubleshoot online meeting recording issues

AI Notes Not Working

Learn how to troubleshoot when AI notes are not working

Fixing Incorrect Transcripts

Learn how to fix incorrect transcripts

Long Video Uploads

Learn how to troubleshoot long video uploads

Fixing Transcriptions for Screen Recordings

Learn to fix transcriptions for screen recordings

Video Finalizing Without Saving: What to Do

Learn what to do when video finalizing without saving

Fixing Missing Recordings in the Library

Learn how to fix missing recordings in the library

What to Do When Library Size Limit Is Reached

Learn what to do when library size limit is reached

Transcript Generation Taking Too Long: Fixes

Fixing the issue of transcript generation taking too long

Reporting and Resolving Bugs

Learn how to report and resolve bugs

AskAI Not Responding: How to Fix It

Learn how to fix AskAi not responding

Fixing Audio Recording Issues

If youre experiencing audio problems during your ScreenApp.io recordings, here are some common causes and solutions: No audio: Ensure your microp...

Fixing Status 500 Errors When Importing a URL

A Status 500 error occurs when you attempt to import a URL into our system, and it fails to fetch the data from the provided source

Fixing Recording Issues

If you encounter recording issues in ScreenApp, you may experience incomplete recordings, choppy playback, audio problems, or even a complete failu...

How to Recover Lost Files

When recording with ScreenApp, your video is streamed directly to our servers

Fixing Translation Bugs

Fixing Translation Bugs

Resolving Transcript and Summary Loading Problems

Resolving Transcript and Summary Loading Problems

Summarizer Issues

Troubleshooting Summarizer Issues

Frequently Asked Questions

Why is my recording not saving?

Check your browser permissions and storage space. Try refreshing the page and ensure you have a stable internet connection.

Why is there no audio in my recording?

Make sure you selected the correct audio source and granted microphone permissions. For tab audio, enable "Share tab audio" when selecting the tab.

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