Email support@screenapp.io with:
- What you tried to do and the steps that reproduce the problem.
- What happened and what you expected.
- The exact error and when it appeared, including your time zone.
- Your app or browser version, operating system and device.
- The affected recording link or identifier, if available.
Use a screenshot or a short recording if it explains the issue. Hide private conversations, credentials and payment information. Do not publish diagnostic logs containing tokens or personal content.
Preserve pending work
If capture or upload is incomplete, keep the app open and follow recovery guidance before clearing data, reinstalling or restarting.
For a billing issue, include the invoice reference instead of a full card number. See billing help.