Troubleshooting Download Problems

Why This Happens

• Failed Downloads: The download process stops unexpectedly or the file is incomplete.
• Slow Download Speeds: The download is taking an unusually long time.
• Browser Restrictions: Your browser might have security settings that prevent downloads.

How to Resolve It

1. Check Internet Connection: Ensure you have a stable and reliable internet connection.
2. Disable Browser Extensions: Temporarily disable any browser extensions that might interfere with downloads.
3. Update ScreenApp.io and Browser: Make sure you're using the latest versions of ScreenApp.io and your web browser.
4. Clear Browser Cache and Cookies: Clearing your browser's cache and cookies can sometimes resolve download issues.
5. Check Download Location: Verify that the downloaded file is saving to the correct location on your computer.
6. Try a Different Browser: If the issue persists, try downloading the recording in a different browser like Firefox or Safari.
7. Contact ScreenApp.io Support: If you've exhausted all other options, reach out to ScreenApp.io's support team for assistance.

Additional Tips

• Check File Size Limits: Ensure your recording file size is within ScreenApp.io's supported limits.
• Disable Ad Blockers: Some ad blockers might interfere with download functionality. Temporarily disable them and try downloading again.
• Check for Temporary Server Issues: ScreenApp.io might be experiencing temporary technical difficulties. Try downloading the recording again later.