Preserve an unfinished recording first
If a recording is still saving or uploading, leave the app open and restore the connection. Do not clear cookies or site data, remove the app, or change browser profiles before checking recording recovery.
Identify the stage that failed
| Stage | Start here |
|---|---|
| Cannot sign in | Account access |
| Cannot start or continue capture | Recording problems |
| Recording has no sound | Audio troubleshooting |
| File or link will not import | Upload troubleshooting |
| Recording stays on finalizing | Finalization problems |
| Transcript is missing or incorrect | Transcription troubleshooting |
| Summary or AI reply fails | Summary troubleshooting |
| Shared link cannot be opened | Sharing problems |
Check the error before retrying
Record the exact error and time. A server error alone does not identify its cause. Check your connection and the account shown in the app. If a limit message appears, open Settings > Usage.
When retrying could create another payment or upload, check the original operation first. Send unresolved issues to support with reproduction steps.