Troubleshooting

Fix a file or link upload

Check input type, access, account limits and upload state before retrying.

Read the error

Identify whether the failure concerns a local file, a URL import or server processing after upload. A status code alone does not establish that a site is unsupported.

A local file fails

  1. Confirm the original opens on your device.
  2. Check supported file types.
  3. Read any quota message and check Settings > Usage. Uploads in the app have no set file size limit, so a failure is more often an allowance, format or connection problem.
  4. Restore the connection and check the current upload before submitting it again.

Keep the original file. Do not clear browser data while a recording or upload is pending.

The importer needs access to the source. Check that the link is the original public content URL rather than a search result, temporary preview or page requiring your private login. See supported URL imports.

Upload succeeds but content is not ready

Check whether playback, document conversion or transcription is still processing. Use the retry action shown by the app if available. Send the exact error, file type, approximate size and time to support. Do not send private source links publicly.