Check your sign-in method
Open ScreenApp. Use the email address and sign-in method associated with your recordings. Check the address for typing mistakes before requesting a sign-in email.
For an email sign-in link:
- Check your inbox and spam folder.
- Open the newest link. Request another if the link has expired or was already used.
- If your organisation filters mail, ask its administrator whether the message was blocked.
For social sign-in, select the provider you used for that account and check which account the provider selected.
An account opens, but recordings are missing
Check the account email and selected personal or team space. Do not create another account to recover missing files. Existing accounts can use different app generations; contact support if you are redirected or cannot reach your original library.
See missing recordings for pending uploads and recovery checks.
Still unable to sign in
Email support@screenapp.io with the account address, sign-in method and exact error. Do not include a password, sign-in link or verification token.