Check the account and space
Confirm the email currently signed in. Select the personal or team space where you made the recording. Search its title or words from its transcript. Clear any library filters that could hide it.
An older account can use a different app generation. If you were redirected or see an unexpected empty account, use account access help.
Check the original device
A recording that did not finish uploading may still be local. Reopen ScreenApp in the original app installation or browser profile and follow recording recovery.
Do not clear storage, reinstall or create another account as a recovery step.
Check permissions or deletion
A team file may no longer be visible if your membership or folder access changed. Ask the owner to check access. If a recording was deleted, do not assume a trash or restore feature exists.
Contact support@screenapp.io with its approximate recording time, account email, device and any saved recording link.