Troubleshooting

Fix a missing or incorrect transcript

Check audio, processing status, language and transcription allowance.

First check playback

Play the recording. If it has no audible speech, use audio troubleshooting. A transcription retry cannot recover audio that was never captured.

The transcript is missing

  1. Confirm upload has finished.
  2. Read the transcription status or error.
  3. Check Settings > Usage if an allowance message appears.
  4. Use the retry or re-transcribe action presented by the app after correcting the problem.

Repeated retries can consume processing resources. If the same error returns, send the recording identifier and error to support.

The language or words are wrong

Check the spoken-language setting. Choose the actual language when it is available, not a different language that sounds similar. See language settings.

Check names and technical terms against playback. Use transcript corrections and speaker labels.

For noisy captured audio, you can create a cleaned copy and compare it with the original. Cleanup does not guarantee a more accurate transcript. See methodology and limitations.