Check the recording itself
Play the recording and confirm the player is not muted. If there is sound but no transcript, use transcription troubleshooting. If the recording is silent, changing transcription language cannot restore missing audio.
Microphone audio
- Check which microphone the recorder selected.
- Confirm the device is connected and not muted.
- Grant microphone permission in the browser and operating system.
- Make a short test recording and listen to it before starting a longer session.
Browser or system audio
Sharing a picture of a tab or screen does not guarantee its sound is shared. Enable the audio option presented by the sharing chooser. Available audio sources depend on the browser, operating system and capture mode.
For instructions, see record browser audio.
Sound stopped during capture
Check whether a headset disconnected, the input changed or sharing stopped. Preserve the recording before retrying. Background-noise cleanup can improve captured audio, but cannot recreate speech that was not recorded.