Troubleshooting

Troubleshooting Summarizer Issues

Written by
ScreenApp Team
Updated on
February 11, 2024
Contributors

When Screen Recordings Do Not Generate Summary

  1. Check Internet Connection: Ensure your device has a stable internet connection. The summarization process requires online access to function properly.
  2. Verify File Format: Confirm that the screen recording is saved in a supported format (e.g., MP4, MKV, MOV). Unsupported formats may not be processed correctly.
  3. File Size Limit: Check if your recording exceeds the maximum file size limit. Large files may fail to upload or process.
  4. Audio Quality: Ensure the recording has clear audio. Poor audio quality can hinder the summarization process.
  5. Processing Time: Allow sufficient time for processing. Longer recordings may take more time to generate summaries.
  6. App Version: Verify you're using the latest version of ScreenApp. Outdated versions may have bugs affecting the summarizer.
  7. Clear Cache: Try clearing the app's cache and data, then restart the app.
  8. Permissions: Ensure ScreenApp has necessary permissions (e.g., storage access, microphone access) on your device.

When Audio and Video Uploads Do Not Generate Summary

  1. File Format Compatibility: Confirm that your audio/video files are in supported formats. Check ScreenApp's documentation for a list of compatible formats.
  2. File Integrity: Ensure the uploaded files are not corrupted. Try re-encoding the file or using a different file.
  3. File Size: Verify that your uploads do not exceed the maximum file size limit set by ScreenApp.
  4. Metadata Issues: Some files may have problematic metadata. Try removing metadata from the file before uploading.
  5. Content Length: Check if your audio/video content meets the minimum or maximum duration requirements for summarization.
  6. Language Support: Ensure the audio content is in a language supported by ScreenApp's summarizer.
  7. Server Issues: If problems persist across multiple files, there may be server-side issues. Check ScreenApp's status page or contact support.
  8. Account Limitations: Verify that your account type supports the summarization feature for uploaded content.

Important Tips

  1. Optimize Audio Quality: Use a good quality microphone and record in a quiet environment to ensure clear audio, which is crucial for accurate summarization.
  2. Regular App Updates: Keep ScreenApp updated to the latest version to benefit from bug fixes and improvements to the summarizer feature.
  3. Backup Original Files: Always keep original copies of your recordings and uploads in case you need to retry the summarization process.
  4. Test with Short Clips: If you're having issues with a long recording, try creating a short test clip to isolate the problem.
  5. Check File Naming: Avoid special characters or extremely long file names, which might cause issues during upload or processing.
  6. Monitor Storage Space: Ensure your device has adequate free storage space for both recording and processing files.
  7. Scheduled Maintenance: Be aware of any scheduled maintenance periods for ScreenApp, during which the summarizer feature might be affected.
  8. Batch Processing: If you have multiple files to summarize, process them one at a time to avoid overloading the system.
  9. Read Documentation: Familiarize yourself with ScreenApp's user guide and FAQ section for the most up-to-date information on using the summarizer feature effectively.