Check what the request can use
Confirm the intended recording or document is attached and accessible in the current account or team. Wait for upload and required processing to finish.
If the request is about a specific source, name it and state the task. For example: “Use the attached meeting to list the decisions and their timestamps.”
Check the result state
A media tool can return a processing job before its output is ready. Open the result or wait for its status to update instead of assuming an empty player means the request was ignored.
If an allowance message appears, open Settings > Usage. If a payment or sign-in message appears, resolve that account state before retrying.
Retry carefully
Correct the input or prompt, then retry once. Repeated requests can create duplicate outputs and use allowance. If the same error returns, send the request, file identifier and exact error to support, without exposing private content publicly.