Troubleshooting

Fix a recording problem

Troubleshoot capture permissions, interrupted recording and pending uploads.

Recording will not start

  1. Check that you opened the app over a secure connection.
  2. Select the capture mode and input you need.
  3. Grant the requested browser or operating-system permission. See permissions.
  4. In the sharing chooser, select the screen, window or tab and confirm sharing.

If the app shows an account limit, check Settings > Usage. Permission changes do not reset plan limits.

Capture stops or sound disappears

Check the recorder’s status and whether the selected microphone is still connected. A disconnected headset, stopped browser share or device sleep can interrupt capture. Follow the error shown before starting a new recording.

Use audio troubleshooting if the recording is running but sound is missing.

Capture stopped, but saving is incomplete

Keep the app open and restore the connection. Do not clear site data or reinstall. See recover a recording and finalization problems.

Include the device, capture mode and exact error when reporting a problem.