Turn a VoIP Call Recording into a Transcript
VoIP call transcription turns a recorded voice-over-IP call, from a softphone, a business phone system, or a call made through a video conferencing app, into a written transcript with AI notes. ScreenApp does not connect to a VoIP system, a PBX, or a SIP trunk directly, so a VoIP call has to be captured first: record a softphone or web-based call with the screen recorder (desktop and browser-tab audio plus microphone, with the other party’s consent), send ScreenApp’s meeting bot for Zoom, Google Meet and Microsoft Teams into a Zoom, Google Meet, or Microsoft Teams link, or export a recording your VoIP provider already made and upload it.
15,150 calls were transcribed on ScreenApp in the last 90 days, across sales, support, and client conversations. Once the recording is in ScreenApp, reading the transcript instead of re-listening turns a long call into a short read.
What you get with every transcript:
- A transcript with speaker identification and timestamps, in 99 languages
- AI notes: a summary plus action items with an owner and deadline, and decisions listed separately
- search across recordings by name or transcript
- AI chat with any recording, so you can ask a follow-up question about what was said
- Export as PDF, DOCX, TXT, SRT and VTT
- Free plan: one recording of up to 45 minutes, with AI chat on it
Transcripts are stored in your account and open on any device where you sign in.
How to Transcribe a VoIP Call
- Capture the call: record a softphone or web-based VoIP call with the screen recorder (desktop and browser-tab audio plus microphone), send the meeting bot for Zoom, Google Meet and Microsoft Teams into a Zoom, Google Meet, or Microsoft Teams link, or export the recording your VoIP provider already made.
- Upload the recording: add the audio or video file to ScreenApp. MP3, WAV, M4A, AAC, OGG and FLAC all upload without conversion.
- Read the transcript: the transcript, with speaker labels and timestamps, and the AI notes are ready a few minutes later. Search the transcript, jump to a timestamp, or ask a question about the call.
Accuracy depends on the recording. A clean export from your VoIP provider’s own call recording feature gives a better transcript than a softphone call captured through a laptop speaker in a noisy room. See how we measure accuracy.
VoIP Call Transcription vs Other Apps
| Feature | ScreenApp | Otter.ai | Notta | Rev Voice Recorder |
|---|---|---|---|---|
| Free plan | one recording, up to 45 min | 300 min/month, 30 min per conversation | 120 min/month, 3 min per conversation | Recording free, transcription billed per minute |
| Connects to a VoIP system or PBX directly | No, records browser or desktop audio, a meeting bot, or an uploaded export | No | Not stated | Not stated |
| Meeting bot for Zoom, Meet, Teams | Yes | Yes | desktop app, browser extension, or mobile app record without a bot joining the call | Not stated |
| Speaker identification | Included | Included | Included | Not stated |
| AI notes and action items | Included | Pro, $8.33 to $16.99/month | AI Notes add-on (summaries and action items, uses AI Credits) | No |
| Languages | 99 | 6 | 58 | Not stated |
| Paid plan | $19/month annual | $8.33/month annual | $8.17/month annual | $25.49/month annual |
Sources, checked 2026-09-12: screenapp.io/accuracy#languages, screenapp.io/pricing, screenapp.io/help/how-many-minutes-can-i-record, otter.ai/pricing, notta.ai/en/pricing, notta.ai/en/lecture-summarizer, rev.com/pricing
- vs Otter.ai: Otter’s free plan caps you at 300 minutes a month and 30 minutes per conversation, and Pro is $8.33 to $16.99 a month. Neither Otter nor ScreenApp taps a VoIP line directly, so both rely on a recorded export, a browser or desktop capture, or a meeting bot.
- vs Notta: Notta’s free plan gives you 120 minutes a month, capped at 3 minutes per conversation, and ties summaries and action items to its “AI Notes” add-on. ScreenApp’s free plan includes one recording of up to 45 minutes with AI notes included.
- vs Rev Voice Recorder: Rev’s recorder is free but AI transcription is billed per minute at $0.25, so a week of VoIP calls adds up. ScreenApp’s plans include transcription and AI notes.
Who Transcribes VoIP Calls
Sales teams export recorded discovery and demo calls from their softphone or dialer, then read the transcript to check what was promised and what the prospect asked for.
Customer support teams transcribe recorded VoIP calls for quality checks and training, then search the transcript for the exact moment a customer described an issue.
Small business owners running a softphone or a VoIP business line record client calls with the screen recorder and get a written record without typing notes during the call.
Remote teams transcribe internal calls made over a VoIP softphone the same way they transcribe a video call, so everyone can search the conversation afterward.
Recruiters and HR teams transcribe interviews conducted over a VoIP line for accurate, searchable records.
FAQ
Does ScreenApp connect directly to my VoIP system or PBX?
No. ScreenApp does not tap a phone line, a PBX, or a SIP trunk. A VoIP call has to be recorded first, either with the screen recorder capturing desktop or browser-tab audio and your microphone, with the meeting bot for Zoom, Google Meet and Microsoft Teams for a Zoom, Google Meet, or Microsoft Teams call, or by exporting a recording your VoIP provider already made and uploading it.
How do I get a transcript of a VoIP call?
Record the call with the screen recorder, send the meeting bot into a Zoom, Meet, or Teams link, or export the recording from your VoIP provider. Upload the file to ScreenApp and the transcript, with speaker labels and timestamps, is ready a few minutes later.
What audio formats can I upload?
ScreenApp accepts MP3, WAV, M4A, AAC, OGG and FLAC, so most exports from a VoIP provider or softphone upload without any conversion.
How accurate is the transcription?
Transcription runs on Whisper Large-v3. Accuracy on clear audio is 99%; per-language word error rates are on the accuracy page. A clean export from your VoIP provider gives a better result than a call re-recorded off a speaker.
Can it identify who is speaking on the call?
Yes. ScreenApp gives every transcript speaker identification, and you can rename a speaker label or reassign a segment afterward.
Is it legal to record a VoIP call?
Legality varies by jurisdiction. Many regions require consent from all parties before recording a call. Always tell the other participants and check the recording laws where you and they are located.
Is the transcription process secure?
Recordings are encrypted with AES-256 and are not used to train AI models. A recording is only shared if you create a share link. ScreenApp’s security controls are published on its trust center.
Can I search through past VoIP call transcripts?
Yes. search across recordings by name or transcript, so you can find a specific call, an action item, or a commitment from any past transcript.
