Troubleshooting

Why Screen Recording Only Captures 9 Seconds

Written by
ScreenApp Team
Updated on
February 11, 2024
Contributors

Why This Happens

  • Free Account Limitations: Free accounts might have limitations on recording length.
  • Browser Extensions: Certain browser extensions can interfere with ScreenApp.io's recording functionality.
  • Technical Glitches: Temporary issues with ScreenApp.io's servers or your device might be causing the problem.

How to Resolve It

  1. Check Your Plan: If you're using a free account, verify the recording length limitations. Upgrading to a paid plan will allow for longer recordings.
  2. Disable Browser Extensions: Temporarily disable any unnecessary browser extensions to see if they're affecting ScreenApp.io's recording capabilities.
  3. Update ScreenApp.io and Browser: Ensure you're using the latest versions of ScreenApp.io and your web browser.
  4. Try Recording in a Different Browser: Test ScreenApp.io in a different browser to check for compatibility issues.
  5. Contact Support: If none of the above solutions work, reach out to ScreenApp.io's support team for assistance.

Additional Tips

  • Optimize Recordings: Reduce the resolution or frame rate of your recordings to save space and potentially allow for longer durations.
  • Consider External Tools: If you need to record longer videos, explore other screen recording tools that might have higher limits.