Troubleshooting

Account Not Reflecting Payment Changes

Written by
ScreenApp Team
Updated on
February 11, 2024
Contributors

Identifying the Problem

  • Processing Delays: It might take some time for payment changes to be processed and reflected in your account.
  • Technical Glitches: Temporary issues with ScreenApp.io's payment system could be causing the problem.
  • Incorrect Payment Information: Ensure your payment details are accurate and up-to-date.

Troubleshooting Steps

  1. Check Your Account Status: Log in to your ScreenApp.io account and review your subscription status. Verify if the payment changes have been applied.
  2. Contact Payment Provider: If you've made recent changes to your payment method, contact your bank or credit card company to ensure the changes have been processed.
  3. Contact ScreenApp.io Support: Provide detailed information about the payment changes you've made and the issue you're facing. ScreenApp.io's support team can investigate and assist you further.

Additional Tips

  • Allow Processing Time: Payment changes can sometimes take a few days to process.
  • Review Subscription Details: Ensure your subscription plan and payment frequency are correct.
  • Check for Temporary Server Issues: ScreenApp.io might be experiencing temporary technical difficulties. Try checking your account status again later.