Troubleshooting

Fixing Missing Recordings in the Library

Written by
ScreenApp Team
Updated on
February 11, 2024
Contributors

Why This Happens

  • Deleted Recordings: You might have accidentally deleted the recordings.
  • Storage Limits: If you have a free account, your storage might be full.
  • Sync Issues: There might be a temporary synchronization issue between your recordings and the library.
  • Technical Glitches: ScreenApp.io might be experiencing temporary server problems.

How to Resolve It

  1. Check Your Library Filters: Ensure you haven't accidentally filtered your recordings to exclude certain types or dates.
  2. Search for Recordings: Use ScreenApp.io's search function to find specific recordings by name or date.
  3. Verify Account Status: If you're using a free account, check your storage limits. Upgrading to a paid plan might be necessary for increased storage.
  4. Check Internet Connection: A stable internet connection is crucial for syncing recordings with the library.
  5. Refresh ScreenApp.io: Sometimes, a simple refresh can resolve temporary glitches.
  6. Contact Support: If none of the above solutions work, reach out to ScreenApp.io's support team for further assistance.

Additional Tips

  • Save Recordings Locally: Consider saving your recordings locally as a backup in case of accidental deletion or synchronization issues.
  • Organize Your Library: Use tags or labels to categorize your recordings for easier searching.
  • Check for Temporary Server Issues: ScreenApp.io might be experiencing temporary technical difficulties. Try checking your library again later.

By following these troubleshooting steps, you should be able to locate your missing recordings and ensure your ScreenApp.io library remains organized and accessible.