Why Recordings Aren't Saving to the Library

Reasons Behind Missing Recordings

• Account Issues: Free accounts might have limitations on recording length or storage space. Upgrading your plan could solve this.
• Login Woes: Ensure you're logged in with a valid account. Without proper authentication, recordings might not save.
• Connection Chaos: A weak or unstable internet connection can interrupt the upload process. Ensure a strong Wi-Fi signal for successful saving.
• Browser Blues: Outdated browsers or compatibility issues can cause saving problems. Try updating your browser or switching to a different one.
• Temporary Glitches: Sometimes, even ScreenApp.io experiences temporary server issues. Patience and a refresh might be all it takes.

Limitations to Keep in Mind

• Free Account Restrictions: Free plans often have limitations on recording length or storage space. Consider upgrading for more space if needed.
• File Size Limits: ScreenApp.io might have restrictions on the maximum file size you can upload. Check their website for details and ensure your recordings fall within the limits.

How to Resolve It

1. Check Your Account: Are you logged in with a valid account? If not, sign up or upgrade if necessary.
2. Verify Connection: Ensure a stable internet connection. Consider a wired connection or switching networks.
3. Test Another Browser: Sometimes, browser compatibility can cause issues. Try a different browser to record and save.
4. Clear Your Cache: Clear your browser's cache and cookies to eliminate temporary glitches.
5. Refresh ScreenApp.io: A simple refresh can often resolve minor issues.
6. Contact Support: If none of the above solutions work, contact ScreenApp.io's support team for assistance.

Additional Tip

• Save Locally (if available): Some ScreenApp.io plans might allow saving recordings locally for backup. Check your plan details and enable this option if available.

By having a stable internet connection, a valid account, and a compatible browser, you can significantly increase your chances of successfully saving your ScreenApp.io recordings. If you're still encountering issues, reaching out to their support team is the best course of action.