Adding People to Folders: Troubleshooting

Why This Happens

• Permission Issues: You might not have the necessary permissions to add people to folders.
• Folder Structure Limitations: There might be restrictions on the number of folders or members allowed within a folder.
• Technical Glitches: Temporary issues with ScreenApp.io's server or your internet connection could be causing the problem.

How to Resolve It

1. Verify Permissions: Ensure you have the appropriate permissions to manage folders and add members. If you're a guest user, your permissions might be limited.
2. Check Folder Limits: Review ScreenApp.io's documentation or contact their support team to determine if there are any restrictions on the number of folders or members allowed.
3. Try Adding Members to a Different Folder: If you can add members to other folders but not the specific one you're trying, the issue might be with that particular folder.
4. Refresh the Page: Sometimes, a simple refresh can resolve temporary glitches and allow you to add members successfully.
5. Contact Support: If none of the above solutions work, reach out to ScreenApp.io's support team for assistance.

Additional Tips

• Use Clear and Descriptive Folder Names: Clear folder names make it easier to manage and find recordings.
• Organize Your Folders: Create a folder structure that makes sense for your recordings and facilitates efficient management.
• Review ScreenApp.io's Documentation: Refer to ScreenApp.io's user guide or help center for detailed instructions on managing folders and members.

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