Troubleshooting

Troubleshooting Truncated Transcripts

Written by
ScreenApp Team
Updated on
February 11, 2024
Contributors

Why This Happens

  • File Size Limitations: ScreenApp.io might have limitations on the maximum length of transcripts.
  • Technical Glitches: Temporary issues with ScreenApp.io's transcription engine could be causing the problem.
  • Audio Quality Issues: Poor audio quality, such as background noise or low volume, can hinder accurate transcription.

How to Resolve It

  1. Check for File Size Limits: Review ScreenApp.io's terms of service or pricing information to determine if there are any limitations on transcript length.
  2. Improve Audio Quality: Record in a quieter environment and use a high-quality microphone for better transcription results.
  3. Try Dividing the Recording: If your recording is extremely long, try dividing it into smaller segments and transcribing them separately.
  4. Contact Support: If the issue persists, reach out to ScreenApp.io's support team for assistance.

Additional Tips

  • Review Transcription Settings: Check if there are any settings within ScreenApp.io that might be affecting transcript length or accuracy.
  • Consider External Transcription Services: For critical or complex content, explore using a specialized transcription service.