Troubleshooting

Fixing Copy Function Issues

Written by
ScreenApp Team
Updated on
February 11, 2024
Contributors

Identifying the Issue

  • Unable to copy text: You're unable to copy text from the transcribed content.
  • Incorrectly copied text: The copied text is incomplete or contains errors.
  • Copy function not available: The copy option is missing or disabled.

Troubleshooting Steps

  1. Check Browser Compatibility: Ensure you're using a supported browser. Some older browsers might have compatibility issues with ScreenApp.io's copy function.
  2. Disable Browser Extensions: Certain browser extensions can interfere with ScreenApp.io's functionality. Temporarily disable any extensions and try copying again.
  3. Update ScreenApp.io: Make sure you're using the latest version of ScreenApp.io, as updates often include bug fixes and improvements.
  4. Try a Different Browser: If the issue persists, test the copy function in a different browser to see if it's a browser-specific problem.
  5. Contact ScreenApp.io Support: If none of the above solutions work, reach out to ScreenApp.io's support team for further assistance. They can provide more specific troubleshooting advice based on your situation.

Additional Tips

  • Select the Text Manually: If you're unable to use the built-in copy function, try manually selecting the text you want to copy using your mouse or keyboard shortcuts.
  • Check for Browser Restrictions: Some browsers have security settings that might prevent copying text from certain websites. Ensure your browser's security settings allow copying from ScreenApp.io.

By following these troubleshooting steps, you should be able to resolve most copy function issues in ScreenApp.io and efficiently copy the transcribed text for further use.