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Contributors
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ScreenApp Team
ScreenApp watches the videos; so you don't have to
Why This Happens
- No Audio: The audio track is missing or muted.
- Low-Quality Audio: The audio is muffled or distorted.
- Synchronization Issues: The audio is out of sync with the video.
How to Resolve It
- Check Audio Settings: Ensure that the audio is enabled and the volume is set to a reasonable level.
- Verify Audio Format: ScreenApp.io might support specific audio formats. Check the supported formats and ensure your recording is in a compatible format.
- Update ScreenApp.io: Keep ScreenApp.io updated to the latest version, as updates often include bug fixes and performance improvements.
- Try a Different Browser: If you're using a web browser, try playing the recording in a different browser to see if the issue persists.
- Check for Browser Extensions: Some browser extensions might interfere with audio playback. Temporarily disable any unnecessary extensions.
- Contact Support: If the issue continues, reach out to ScreenApp.io's support team for assistance.
Additional Tips
- Review Recording Settings: Ensure you selected the correct audio input device when recording.
- Check for External Interference: Background noise or other audio sources might interfere with playback.
- Test with Other Files: Try playing other audio files in ScreenApp.io to see if the issue is specific to your recording.
