Troubleshooting

Resolving Slow Performance Issues

Written by
ScreenApp Team
Updated on
February 11, 2024
Contributors

Why This Happens

  • Hardware Limitations: Your computer might not have sufficient processing power or memory to handle ScreenApp.io smoothly.
  • Internet Connection Issues: A slow or unstable internet connection can affect performance.
  • Browser Extensions: Certain browser extensions might interfere with ScreenApp.io's functionality.
  • Technical Glitches: Temporary issues with ScreenApp.io's servers could be causing the problem.

How to Resolve It

  1. Check System Resources: Ensure your computer has enough RAM and processing power to run ScreenApp.io efficiently.
  2. Optimize Browser Settings: Close unnecessary browser tabs and disable extensions that might be impacting performance.
  3. Improve Internet Connection: Try using a wired connection or switching to a different network for better stability.
  4. Update ScreenApp.io and Browser: Make sure you're using the latest versions of ScreenApp.io and your web browser.
  5. Contact Support: If the issue persists, reach out to ScreenApp.io's support team for assistance.

Additional Tips

  • Reduce Recording Quality: If your computer is struggling, consider reducing the recording resolution or frame rate.
  • Check for Temporary Server Issues: ScreenApp.io might be experiencing temporary technical difficulties. Try using the platform again later.