Resolving Video Playback Problems

Learn how to resolve video playback problems

By ScreenApp Team

Why This Happens

How to Resolve It

  1. Check Internet Connection: Verify that you have a strong and stable internet connection.
  2. Try a Different Browser or Device: Test playback on a different browser or device to see if the issue is specific to your current setup.
  3. Update ScreenApp and Browser: Ensure you’re using the latest versions of ScreenApp.io and your web browser.
  4. Check Video Format Compatibility: ScreenApp.io might use specific video formats. Verify that your device or browser supports those formats.
  5. Contact Support: If none of the above solutions work, reach out to ScreenApp’s support team for assistance.

Additional Tips