What to Do if Transcriptions Are Stuck

Why This Happens

• Audio Quality Issues: Poor audio quality, such as background noise or low volume, can hinder accurate transcription.
• Technical Glitches: Temporary issues with ScreenApp’s transcription engine might be causing the problem.
• Server Load: High server load might be impacting transcription processing times.

How to Resolve It

1. Review Audio Quality: Ensure your audio recording is clear and free from background noise.
2. Check Transcription Status: Look for any indicators or messages regarding the transcription process.
3. Try Again Later: If the transcription is still stuck, wait a short while and try again. Server load might be affecting processing times.
4. Contact Support: If the issue persists, reach out to ScreenApp’s support team for assistance. They can investigate the problem and provide specific solutions.

Additional Tips

• Optimize Audio: Reduce background noise and ensure clear speech for better transcription accuracy.
• Check for Temporary Server Issues: ScreenApp.io might be experiencing temporary technical difficulties.
• Consider External Transcription Services: For critical or complex content, explore using a specialized transcription service. ‍