Double charges can occasionally occur if there’s an interruption during the payment process. This might happen due to:
- Network Interruptions : Unstable internet connections can cause the payment to be processed multiple times.
- System Timeouts : If the app times out during the transaction, it might lead you to retry the payment, resulting in duplicate charges.
How to Prevent This in the Future
To minimize the risk of double charges:
- Refresh the App : If the payment process seems stuck or unresponsive, try refreshing ScreenApp before attempting the transaction again.
- Log Out and Back In : Sometimes, logging out and then logging back into your account can resolve any session issues that might affect the payment process.
- Check Before Retrying : Before reinitiating the payment, check your email or bank account to see if the charge went through.
What to Do If You’ve Been Double Charged
If you suspect that you’ve been charged twice:
- Contact Us Immediately : Send an email to support@screenapp.io.
- Provide Details : Include your username, the email associated with your ScreenApp account, and any transaction receipts or IDs.
- Await Prompt Assistance : Our support team prioritizes these cases and will offer an immediate refund for the duplicate charge. You can review our full refund policy here.
We’re Here to Help
Your satisfaction is our top priority. If you have any questions or need further assistance, don’t hesitate to reach out to us at support@screenapp.io.