Fixing Issues with Link Sharing

Why This Happens

• Invalid or Broken Links: The generated links might be incorrect or have expired.
• Privacy Settings: Your privacy settings might be preventing others from accessing the recording.
• Technical Glitches: Temporary issues with ScreenApp’s servers or your device could be causing the problem.

How to Resolve It

1. Verify Link Correctness: Double-check the link you’re sharing to ensure it’s accurate and free of typos.
2. Check Privacy Settings: Review your ScreenApp account settings to verify that the recording is set to be publicly accessible.
3. Try Generating a New Link: If the original link is not working, try generating a new link for the recording.
4. Test with a Different Device or Browser: Access the link from a different device or browser to rule out compatibility issues.
5. Contact Support: If the issue persists, reach out to ScreenApp’s support team for assistance. They can help you troubleshoot the problem and provide specific solutions.

Additional Tips

• Check for Temporary Server Issues: ScreenApp.io might be experiencing temporary technical difficulties. Try sharing the link again later.
• Consider Using a Different Sharing Method: If link sharing is not working, explore other options like downloading the recording and sharing it directly.