How ScreenApp Handles Abuse Reports

Learn how ScreenApp responds to abuse reports and protects user rights while maintaining compliance with infrastructure provider policies.

By ScreenApp Team

At ScreenApp, we take abuse reports seriously. We are committed to protecting user rights while maintaining compliance with the policies of our infrastructure providers, including Amazon Web Services (AWS). This document explains how we respond to reports concerning potentially harmful or unauthorized content hosted on our platform.

1. Reporting Abuse

If you believe that content hosted on ScreenApp violates our terms of service, infringes on intellectual property, or is otherwise abusive, please report it by emailing:

📩 support@screenapp.io

You may also report abuse directly to AWS if the content is hosted on infrastructure covered by their policies. We cooperate fully with AWS Trust & Safety in such cases.

2. What Happens After a Report Is Received

When we receive an abuse report:

a. Acknowledgement

We acknowledge receipt and begin a review within 1 hour of receiving the complaint during business hours.

b. Content Review

We evaluate the reported URL and hosted content to determine whether it violates:

c. Action Taken

Based on the findings, we will take one or more of the following actions:

3. Response to AWS Trust & Safety

If AWS forwards a complaint to us, we will respond directly to their Trust & Safety team within 24 hours. We provide a summary of our review and outline the actions taken, if any.

4. Transparency & Logging

We keep an internal record of all abuse reports and actions taken. While we do not publish these logs publicly, they are retained for auditing and compliance purposes.

5. Repeat Offenses

If a user repeatedly shares content that leads to abuse reports or violates our policies:

6. Contact

For any questions regarding our abuse policy or to report a violation, contact:

Email: support@screenapp.io
Subject Line: Abuse Report – [Include relevant URL]

We take our responsibility to users and the internet community seriously. Abuse of ScreenApp’s services undermines trust and violates our values, and we act swiftly and decisively to address it.