Video Customer Support

Happy ScreenApp UserOnline Screen Recorder avatarAccountant using Screen RecordingProgrammer that uses video transcription
Join 300,000+ Users today!
Video Customer SupportVideo Customer Support

Trusted by over 300,000 Users

Brands that use ScreenApp, including Nike, Deloitte, Tesla and Foodpanda
Brands that use ScreenApp, including Nike, Deloitte, Tesla and Foodpanda
Brands that use ScreenApp, including Nike, Deloitte, Tesla and Foodpanda

Benefits of Customer Support

Welcome to ScreenApp, the ultimate video platform designed to revolutionize your video experience. With our cutting-edge software tool, you can effortlessly record your screen, transcribe videos, and unlock the power of search and summarization.

One of the standout benefits of using ScreenApp is our unwavering commitment to customer support. We understand that navigating new technology can sometimes be challenging, which is why our dedicated support team is always ready to assist you. Whether you have a question, need troubleshooting guidance, or simply want to explore the full potential of our platform, our experts are here to provide you with prompt and personalized assistance.

By choosing ScreenApp, you gain access to a wealth of advantages that will enhance your video workflow. Our screen recording feature allows you to effortlessly capture and share your screen, making it ideal for creating tutorials, presentations, or demonstrating software functionalities. With our video transcription capability, you can easily convert spoken content into written text, enabling better accessibility, searchability, and comprehension.

But that's not all – ScreenApp takes video organization to the next level with our powerful search and summarization tools. Say goodbye to endless scrolling and searching for specific moments in your videos. Our platform automatically generates accurate video summaries and enables keyword-based search, making it a breeze to find the exact information you need within seconds.

Experience the future of video with ScreenApp. Join our community of satisfied users and unlock the full potential of your videos. With our exceptional customer support, you can rest assured that you'll always have a helping hand whenever you need it. Start using ScreenApp today and elevate your video experience to new heights.

A video of a screen recording with Ai summarization

Who is Customer Support perfect for?

ScreenApp is the ultimate solution for businesses looking to enhance their customer support experience. With our powerful video platform, businesses can easily record their screens to provide step-by-step tutorials and troubleshooting guides to customers. Our video transcribing feature ensures that all important information is accurately captured, making it easier for support agents to search and find relevant content. Additionally, our summarization tool allows businesses to create concise and informative summaries of support videos, saving time for both customers and support teams. Whether it's training new employees, addressing customer queries, or resolving technical issues, ScreenApp is the go-to software tool for exceptional customer support.

Video library on Screen App of Screen recordings, zoom meetings and presentation

How to use Customer Support

  1. Accessing Customer Support: To begin, log in to your ScreenApp account and navigate to the top-right corner of the dashboard. Click on the "Help" or "Support" button to access our customer support feature. This will open a new window or tab, providing you with various support options.
  2. Exploring Support Resources: Once you're in the customer support section, you'll find a range of resources to assist you. Start by browsing through our comprehensive knowledge base, which includes frequently asked questions (FAQs), video tutorials, and user guides. These resources are designed to address common queries and provide step-by-step instructions.
  3. Submitting a Support Ticket: If you can't find the answer to your question in the knowledge base, you can submit a support ticket. Click on the "Submit a Ticket" or similar button to access the ticket submission form. Fill in the required details, such as your name, email address, and a detailed description of your issue or inquiry. Our support team will promptly review and respond to your ticket.
  4. Engaging in Live Chat: For immediate assistance, take advantage of our live chat feature. Look for the chat icon or button within the customer support section and click on it to initiate a conversation with one of our support agents. This real-time chat allows you to ask questions, seek guidance, and receive instant responses to your queries.
  5. Contacting Support via Email: If you prefer to communicate via email, you can reach out to our support team directly. Look for the "Contact Us" or "Email Support" option within the customer support section. Click on it to open a pre-filled email template. Simply provide your contact details, describe your issue or question concisely, and hit send. Our support team will respond to your email as soon as possible.

By following these five steps, you can effectively utilize ScreenApp's customer support feature to resolve any issues, gain a better understanding of our software tool, and enhance your overall experience with our video platform. Remember, our dedicated support team is always ready to assist you throughout your journey with ScreenApp.

Frequently asked Questions about Customer Support

How can I contact ScreenApp's customer support team?

At ScreenApp, we value our customers and strive to provide excellent customer support. You can reach our dedicated support team by sending an email to We aim to respond to all inquiries within 24 hours, Monday to Friday.

What kind of support can I expect from ScreenApp?

Our customer support team is here to assist you with any questions or issues you may encounter while using ScreenApp. Whether you need help with screen recording, video transcribing, or navigating our platform, our knowledgeable support agents are ready to provide guidance and solutions.

Can I get help with technical issues or troubleshooting?

Absolutely! If you experience any technical difficulties or encounter errors while using ScreenApp, our customer support team is here to help. Simply reach out to us with a detailed description of the issue, and we will work diligently to resolve it as quickly as possible.

Is there any documentation or resources available for self-help?

Yes, we understand the importance of self-help resources. In addition to our customer support, we provide comprehensive documentation and tutorials on our website. These resources cover various topics, including getting started guides, troubleshooting tips, and frequently asked questions. You can access these resources at any time to find answers to common queries or learn more about ScreenApp's features.By prioritizing customer support and offering various channels for assistance, ScreenApp ensures that users have a seamless experience while using our video platform.

Explore more features

Our customers love us

Easily record, review and get valuable Insights with ScreenApp AI functionality.

With the ability to easily record and review work calls, ScreenApp has helped me and my team create a central repository of information that can be accessed anytime. This has made it easier for us to collaborate, share ideas, and make informed decisions based on the insights gained from our conversations. Also, the AI functionality is simply amazing. I am consistently impressed with how quickly and accurately Screen's AI can extract information and insights from the videos. I really like the prompt suggestions that the AI shows me when I click that magic button.


Wilson L

Founder of Wisezer

Lightyears Ahead of Loom

ScreenApp is an impressive video capture and AI software that I highly recommend to anyone looking for an easy-to-use solution for creating rich and informative videos. The software's intuitive interface makes it easy to get started and to produce a video library that can be shared with others. One of the standout features of ScreenApp is its ease of use. The software is incredibly user-friendly, with a simple and intuitive interface that allows you to quickly and easily capture your screen, edit your videos, and share your content with others. I especially love the transcriptions and ChatGpt functionality, as it makes viewing my colleagues' videos a breeze.


Aaron D

CEO of Kidly

Revolutionizing Communication

Efficient communication is key. Before ScreenApp, we faced challenges in speed and clarity. But now, with its seamless screen recording and vital transcription service, we've bridged language barriers and streamlined our Knowledge Hub creation process. ScreenApp isn’t just a tool—it’s an integral part of our growth journey.


Liam N

Founder of Project Alfred

Elevating Our Educational Experience

ScreenApp has truly transformed our teaching approach. After an extensive search for the perfect screen video recording software for our video tutorials, we discovered Screenapp. Its ability to record high-quality videos directly from our computer screen has enhanced our lessons' effectiveness. Our students benefit immensely, being able to download or stream these videos online. We are deeply grateful to the Screenapp team for their exceptional product and their commendable support to educational institutions like ours.


Kingsley C

Founder of YAT Technology

My Game-Changer for Efficient Mentoring

I have been using ScreenApp for over 5 months now and it has been the biggest time saver for me. As a mentor and advisor, I spend a handful of hours every week speaking with students and mentees. ScreenApp records and automatically helps me summarize all the videos. The best part is that I can follow up with questions and their AI will give me the answers in seconds. I generally ask ‘What were the actionable takeaways?’ and it will accurately pull through the items and present them in an organised message.



Founder of Designership

A Great Recording System

Our overall experience with ScreenApp has been nothing but pleasant! Their support is terrific, and Screenapp solves our need for a cloud-based solution for recording and storing videos.

Our favorite part about ScreenApp is how easy it is to create and share videos. We have a decently sized team and everyone is able to utilize ScreenApp to record their content with a single link, which is one of the best features.

Logan E

IT Specialist