Fixing Frozen Transcription Generation

Troubleshooting Tips

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If you're experiencing issues with frozen transcription generation while using ScreenApp, follow these steps to troubleshoot and fix the problem:
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1. Check Your Internet Connection:

Ensure you have a stable and strong internet connection. Transcription services require a good internet connection to function properly.

2. Update Your Browser:

Make sure you're using the latest version of your browser. If not, update it. Outdated browsers can cause issues with the transcription process. ScreenApp recommends using Google Chrome as it's optimized to run all the features of the App.

3. Clear Your Browser Cache:

Sometimes, your browser cache can cause issues with the transcription process. Clear your browser cache and cookies, then try again.

4. Disable Browser Extensions:

Some browser extensions can interfere with the transcription process. Try disabling them one by one to see if any of them are causing the issue.

5. Try a Different Browser:

If the issue persists, try using a different browser. Some browsers may not be fully compatible with ScreenApp.

6. Restart Your Computer:

If none of the above steps work, try restarting your computer. This can help clear any temporary issues that might be causing the problem.

7. Contact ScreenApp Support:

If you're still experiencing issues after trying all the above steps, it might be a problem with ScreenApp itself. Contact ScreenApp support for further assistance.

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